Privacy Policy

1. Introduction

Welcome to Reign Transportation LLC (“Company,” “we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, process, use, and safeguard your information, including your rights regarding SMS communication.

2. Information We Collect

We collect and process the following types of information:

Personal Information: Name, phone number, email address, company name, and any details you provide when contacting us or requesting services.
Communication Data: SMS messages, emails, and call recordings for customer support and service verification.
Transactional Data: Records of services requested, delivery details, and payment information.
Website Usage Data: Information collected through cookies and analytics tools to enhance your browsing experience.

3. How Do We Process Your Information?

We use the collected data for the following purposes:

To provide and manage transportation and logistics services.
To respond to inquiries, provide quotes, and communicate service updates.
To improve customer experience and ensure service efficiency.
To send SMS notifications regarding service updates, inquiries, and business-related communications.

4. SMS Communication Terms & Consent Language

By contacting Reign Transportation LLC via text message, you consent to receive SMS communications regarding our services. SMS communication is used strictly for business purposes, including:

Appointment
Follow-up Messages
Billing Inquiries

How We Obtain SMS Consent

Online Form Submission: If applicable, customers may provide consent by submitting an online form.

Message Frequency

Message frequency varies based on customer interaction and service needs.

Fees & Carrier Charges Disclosure

Standard messaging and data rates may apply. Customers should check with their mobile carrier for details.

Opt-Out & Opt-In Instructions

Customers can opt out of SMS communications at any time by replying “STOP” to any message. To opt back in, reply “START” at any time. For assistance, reply “HELP” or contact 626.295.2675.

5. Data Sharing & Protection

We do not sell, rent, or share your personal information with third parties except in the following cases:

Marketing Restrictions: Phone numbers and SMS consent information will not be shared with third parties for marketing or promotional purposes.
When required by law or legal proceedings.
With service providers who assist us in delivering transportation and logistics services (e.g., payment processors, customer support).
To prevent fraud, security risks, or ensure compliance with regulations.

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure.

6. Your Rights & Choices

You have the right to:

Access the personal information we have about you.
Request corrections or deletion of your data.
Opt out of SMS communication at any time.
Withdraw consent for marketing communications.

To exercise any of these rights, please contact us at:

Email: Dispatch@reigntransportationllc.com

Phone: 626.295.2675

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices. Any modifications will be posted on our website with an updated effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Address: 17588 Rowland St Ste 168, City of Industry, CA 91748-1114